Is there even an option to get me a 'downgrade' licence to version 14? BUT I just can't get it to work without freezing for 30+ seconds at a time. And the absolute frustration in all this is that when Dragon does work, it is absolutely perfect.

Nothing at all has worked, the 'freezing' will always happen.

range of different senheisser microphones, both usb and bluetooth variants.turning off nvidia optimus, turning on nvida optimus.importing old user profile, starting brand new user profiles, turning off all provife optimisation options, turning off/on data saving etc etc.My system is always fully spec'd Dell XPS 15 laptop, always completely up to date Windows 10, and Chrome Browser. Obviously this makes it impossible to use and I have spent a thousand times more time trying to get it to work than it has ever saved me in time from being able to speak instead of type! It will freeze for 30+ seconds, with no indication that something is happening, then suddenly print a complete or sometimes partial text string of what was spoken before the freeze.

So I'm now two different laptops in, three fresh windows 10 install and still Dragon 15 will freeze up with 2 - 30 min of starting the application.

Reinstall dragon naturally speaking 12